U.S. Healthcare Providers and Payers Increase IT Investments, Focus on AI and Cybersecurity

According to recent research by Bain and Company and KLAS Research, U.S. healthcare payers and providers are investing much more in IT infrastructure, with an emphasis on artificial intelligence, cybersecurity, and modernizing systems. 150 CEOs participated in the 2024 Healthcare IT Expenditure Survey, and the results indicate that 75% of them increased IT expenditure in the previous year. This

Become a Member

Members have access to all articles.

Membership
trend is anticipated to continue. While payers prioritize upgrading claims processing, care coordination, and payment systems, providers prioritize optimizing clinical workflow, data platforms, and revenue cycle management. According to the report, cybersecurity is becoming more and more important, and both payers and providers understand how important it is to strengthen defenses against emerging cyber threats.

The poll also highlights how quickly AI technologies are being adopted; 25% of payers and 15% of providers, respectively, already have AI plans in place, a notable rise over prior years. Although there is optimism in both industries regarding generative AI, obstacles including accuracy, cost, and regulatory issues still stand in the way of its broad use. According to the report, healthcare companies are looking for solutions with a proven integration and quick payback period in order to overcome budgetary restrictions and the drawbacks of outdated technology. These expenditures, according to Bain and Company and KLAS, are essential for fostering innovation and improving operational effectiveness in the healthcare sector.

Read more