Salesforce and IBM have expanded their long-standing partnership to enhance AI capabilities for organizations seeking to transform their sales and service processes, with a special focus on regulated industries. By integrating Salesforce’s Agentforce autonomous agents with IBM’s watsonx platform, the companies aim to provide pre-built AI tools that leverage The partnership will also enable deeper data integrations between Salesforce Data Cloud and IBM’s watsonx.data, allowing access to IBM Z mainframe and Db2 datasets without data duplication. Key industries such as financial services, telecommunications, and manufacturing will benefit from the enhanced AI capabilities to optimize business processes, including sales, billing, and customer engagement. Additionally, customers will be able to engage directly with AI agents through platforms like Slack, driving collaboration and automation. Salesforce and IBM are helping businesses to achieve faster AI-driven transformations, improving operational efficiency and customer experience.
