Guidehouse and CloudHesive have announced a partnership to enhance patient communication and support services within the healthcare sector. Facing widespread issues such as high call volumes, long wait times, and staffing shortages, the two firms aim to modernize contact center operations through the use of Amazon Connect. Their shared
This joint initiative combines Guidehouse’s consulting experience with CloudHesive’s technical capabilities to offer a full-service solution. In addition to deploying the new platform, both firms will provide implementation support and managed services to ensure smooth transitions for clients. The ConnectPath CX Platform is designed to handle communication across multiple channels while maintaining HIPAA compliance. Jim Walker, CEO of CloudHesive, stated, "Combining CloudHesive’s expertise in AWS cloud solutions with Guidehouse’s deep understanding of provider and public sector operations, we’re creating a transformative approach to digital customer engagement."
