New research from Ernst and Young LLP (EY US) reveals a growing disconnect between supply chain leaders and their C-suite counterparts. According to the 2024 EY Supply Chain Survey, 88% of supply chain executives acknowledge their vital role in improving customer experience, yet 88% of C-suite leaders continue to view the supply chain primarily as The study also highlights gaps in perceptions about digital transformation and cross-functional collaboration. While 39% of supply chain executives expect their operations to be autonomous by 2030, only 25% of C-suite leaders share this view, with many seeing a longer timeline for digital maturity. EY’s research calls for supply chain leaders to better align their metrics with business objectives, improve cross-functional collaboration, and integrate customer experience metrics. Addressing these gaps is seen as essential to elevating the supply chain's role from a cost center to a driver of growth and innovation.
