technology efforts, well ahead of budget considerations. These findings challenge the common perception that funding is the primary determinant of success and instead suggest that shared accountability and cohesive leadership are key. The study also reveals that many health systems advanced their digital capabilities during the COVID-19 pandemic through strong C-suite collaboration.

Beyond executive alignment, the survey emphasizes the importance of involving frontline staff and measuring the broader impact of technology on performance. Leaders found greater value when financial incentives were linked to technology outcomes and when performance was tracked across a wide range of key indicators, including patient satisfaction, workforce efficiency, and clinical outcomes. Examples from health systems using AI and digital medicine programs demonstrate that aligning technology with business goals can improve operational efficiency and patient care. As health systems increase investments in emerging technologies like AI, virtual reality, and cloud platforms, cross-functional collaboration remains essential to ensure sustainable growth and improved margins.

Read more